Charity Commission leadership visits the to mark Trustees’ Week and hear about the charity’s impact

Head office

06 Nov 2025

Today (6 November), a delegation from the Charity Commission for England and Wales, including Chief Executive David Holdsworth visited the(ROS)atitsheadquarters to hear about the charity’s services,advocacyand impact.

The visit took place during Trustees’ Week andprovidedan opportunity to meet the charity’s trustees,staffand volunteers, and to learn more about its work improving the lives ofmore than 3.5 million peoplein the UK affected by osteoporosis.

David and his teamtoured the charity’s offices, meeting members of the team who deliver the ROS’s information and support services, including the specialistnurse Helpline, which answersmore than 13,000 enquiries a year, andBoneMedOnline, a new digital service helping people take their osteoporosis medicines safely and effectively.

They also heard how the charity’s expandingsuite of health informationhas driven a sharp rise in engagement, with thenumber of unique visitors tothe ROSwebsite doubling over the past three years.

David met volunteers to hear theirpersonal experiencesof living withosteoporosis, and the difficulties many faced in gettinga timelydiagnosis–two-thirds of people living with osteoporosisaremissing out ontreatment due to the lack of diagnosis. Their stories reflected the importance of early identification and support, and the difference the charity’s servicesand advocacymake in helping people manage the condition and rebuild confidence.

He also spoke with trustees about the ROS’s governance and its approach to advocacy and campaigning, including last year’slandmark government commitmentto end the postcode lottery for early diagnosis services for osteoporosis by 2030.

Craig Jones, Chief Executive of the ROS, said:

We were delighted to welcome David during Trustees’ Week. It was an opportunity toshowcasehow our trustees, volunteers and staff work together to improve the lives of people with osteoporosis, and todemonstratethe vital role good governance plays in ensuring impact and trust.

“The Charity Commission’s visit comes at a time when awareness of bone health has never been higher. With more than 500,000 people using our risk checker and tens of thousands gaining an early diagnosis, it was a chance to reflect on how evidence, partnership and strong governance combine to deliver public benefit.”